Connect your payment platform

Go to Dashboard → Accounts and click "Connect Stripe". You'll be redirected to Stripe to authorize Retriby as a Connect app. No API keys needed.

If you're using a direct Stripe account instead of Connect, add the following webhook URL in your Stripe dashboard under Developers → Webhooks:

In LemonSqueezy, go to Settings → API. Create a new key with Read permissions. Paste it in Dashboard → Accounts.

Go to Settings → Webhooks in LemonSqueezy and create a new webhook pointing to:

In Paddle, go to Developer Tools → Authentication. You need your numeric Vendor ID and an API key. Paste both into Dashboard → Accounts.

In Paddle, go to Developer Tools → Alerts / Webhooks and add:

In Gumroad, go to Settings → Advanced → Applications and create an access token. Paste it in Dashboard → Accounts.

Gumroad does not support payment failure webhooks. Retriby polls your sales data every hour to detect subscriptions that have ended or been cancelled unexpectedly.

Does Retriby ever see my customers' card data?

No. Retriby only reads webhook event metadata — amounts, email addresses, and status codes. Card numbers never leave your payment processor.

What happens if Retriby is down when a payment fails?

Stripe, LemonSqueezy and Paddle retry webhooks for up to 72 hours. Gumroad uses polling so failures within the last hour are always caught on the next poll.

Can I test the integration?

Yes. Use your payment processor's test mode and trigger a test failed payment. You'll see it appear in your Retriby dashboard within seconds (Stripe/LS/Paddle) or within the hour (Gumroad).

What email address do recovery emails come from?

By default: recover@retriby.app. On Pro/Agency plans you can set a custom from-email in Dashboard → Settings.